April 26, 2011

Company Confidential (Customer Service/ Technical Support)

We seek ambitious individuals, with strong business acumen and a drive to succeed for the following positions :

Customer Service/ Technical Support (Japanese, Vietnamese, Russian, Arabic)
(National Capital Reg - Philippines)

Responsibilities :
The Notebook Systems Support Guru
You will provide notebook system support for one of the largest personal computer manufacturers in the world.  With our comprehensive paid training you will use your troubleshooting skills to provide the highest level of customer care and support. You will also be expected to promote and sell our other products to customers, especially if these will help prevent future problems with their notebooks.

The Internet Connection Expert
You will provide support to customers who are having problems with their internet connection and answer some billing questions.  You are also going to do some sales on the side by promoting products of the account that the customers can use to avoid future problems with their computer.

The Qualifications…
  • While ultimately it will be your positive attitude and energy that helps you succeeds, there are a few things you need to get started:
  • Fluency in a native language (either Korean/ Vietnamese/ Russian/ Arabic/ Cantonese/ Mandarin/ Armenian) and English – both native and speakers are welcome
  • Ideally two years in college
  • Customer service, call center or sales experience will be an added advantage
  • Knowledge of software and hardware applications and trouble shooting skills
  • Well polished communication and verbal skills
  • Exceptional Soft Skills
  • Option to work from home or relocating to the Philippines (relocation package is available) - Kindly indicate your preference in the cover letter

An attractive remuneration package will commensurate with qualifications and experience.
Candidates are encouraged to submit a comprehensive resume stating your current and expected salary and contact details to evalle.ashley@gmail.com